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Frequently Asked Questions

Where can I check the demo?

You can visit this Live demo page – where you can find the demo links for all our products.

How do I contact tech support?

If you’ve already purchased one of our products, you can raise a ticket directly with our technical support. Find the support desk link.

Support hours?

We are available on Live chat 24×7.
On phone: +1.408.909.5136 – 7am to 11pm ( UTC+7 )
If you email us: In less than 2 hours you will receive a reply.

Can you show us some examples of people using your script?

We’d be happy to show you examples in private. Please contact us

What type of server do I need to run the software?

You need a minimum of VPS server to run our products. Recommended configuration : Unmanaged VPS server with root access. Ubuntu OS 64 bit, 2GB RAM, 100GB HDD, Dual core processor.

Can I use this software on Multiple domains?

We do have solutions for folks who want to purchase multiple domain licenses. Hit us up and we’ll sort you out!

Is your software encrypted?

No! We give you 100% source code required to run the website. We just ask you to respect the licensing and not use the software on multiple servers.
 

What do I get after purchase?

Once you make a payment to buy a product, you’ll get instant access to the source code and document thanks our partners at getDPD. No need to wait or contact us.

How can I get a refund?

We sell digitally downloadable software all of which come with a demo. Please make you view the demo of the product to understand the functionalities before purchasing. Because of the nature of digitally downloadable goods, refunds aren’t possible once the files have been delivered to you immediately after your purchase, except under extraordinary situations.

Is it easy to switch from a different eCommerce script / eCommerce platform?

If you’re looking to switch from a different eCommerce platform, we can help you out in exporting all your data, customer records, images and smoothly transfer into ShopyGen’s product.

Is your software secure? Is it tested for security loopholes?

The security of your website is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use.

Can I use my own domain name?

You purchase the software from us and we install the software on your server and tag them to your domain name.

Do you offer a free trial?

Since it’s a self-hosted eCommerce marketplace software, we cannot provide free trail packages. If you want to try out before purchasing our software – there are two options
1) Our live demo is fully functional – you can test it out completely.
2) We have Lite version which is available for free download, you can check the code quality over there.

Do you upgrade your software packages?

Every 90 days, we release a new update to all our products. The updates are free for lifetime if you have purchased our Premium package. The updates will be rolled out and you will receive notifications to download them.

I am looking to build a custom eCommerce project

We have team of professionals to build your custom eCommerce web and mobile apps. You can even hire dedicated staff on monthly basis.

Is this something like WordPress template or Plugin?

No, all our products are build using LAMP stack technology or MEAN stack technology. It’s a full fledged eCommerce software application with mobile apps. This is NOT something like WordPress template or plugins.

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