At Shopygen, we’re very confident that you’re going to love our products and services. That’s because we put a lot of hard work, positive energy and – even love – into everything we create for you.
As of October 01, 2017, Shopygen has a NO REFUND policy due to the digital software that you’ve downloaded or installed on your server, community access, 24-hour support and other immediately accessible resources you receive upon purchase. However, there is a 3-day cancellation policy in place if you want to cancel access to the software and resources within 3-days of your purchase date. Simply email Contact@Shopyggen.com and we will gladly refund your money back in full. However, after 3-day period, no refunds or cancellations will be processed. Should you have any questions about our no refund policy, please reach out to Contact@Shopyggen.com
How Refunds Work
Each Shopygen product comes with its own refund policy. Depending on the product/service you purchased you may request a refund in a 3-day time frame. Some product/service come with a NO REFUND policy.
The refund period starts from the day you purchased the product/service unless otherwise specified.
How to Request a Refund
Simply email your refund request to Contact@Shopyggen.com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: It may take up to 14 business days for your refund to be credited back to your account. Most of our products have a no-refund policy, however, we do have a 3-day cancellation policy in place for products that are over $500. Should you find after 3 days that you want a refund, please contact us at Contact@Shopyggen.com and ask for a refund of your payment. After 3 days we incur costs (e.g. software, support for installation, server setup etc.) and therefore, can no longer offer a refund.
It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products and improve our sales process. We want every customer to be satisfied.
Last updated: October 01, 2017.